SHIPPING AND RETURNS


SHIPPING


Feel The Lotus offers free standard shipping on all orders worldwide.

DHL Standard Delivery:
Europe: 2-3 days
USA: 3-5 days
Rest of the World: 3-5 days

Orders will be dispatched the next business day. All goods are dispatched during business hours, Monday to Friday excluding bank holidays and weekends.

You will receive an email containing your DHL Tracking Number once your package has been shipped. You can also track your order via the My Account section in My Orders.

CUSTOMS & IMPORT DUTIES


We are unable to cover customs duties or sales tax for any return shipments. Custom duties or sales tax of returns will be deducted from your refund.

Please be advised that it is your responsibility to pay for these extra charges.
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RETURNS & EXCHANGES


You have 15 business days to return your item and request a refund or exchange. After this delay, we, unfortunately, cannot attend to these requests.

To be eligible for a return or exchange, your item must be unused, altered or washed, and in the same condition that you received it. It must also be in the original packaging fully intact and with the original labels and security tag still attached to each product.

All sale and discounted items are not eligible for returns or exchanges.

To return or exchange your product, please contact our customer service via e-mail at [email protected] Please indicate in your e-mail the order number found on your order confirmation or dispatch confirmation emails.


REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once cleared you will receive your new item (for exchanges) or refund on the cost at the purchase price (excluding Express shipping cost and the RETURN custom duties or sales tax if there were any), directly to the credit card or PayPal account used for purchase. We try our best to process refunds as soon as they are received but please allow at least 10 working days upon reception of your package. You will receive an email notification of the status of your refund or exchange once processed.