FREQUENTLY ASKED QUESTIONS
 
     
Are the products sold original?

All of the products offered for sale on www.feelthelotus.com are original.
   

Is VAT included in the prices of the products?
VAT is included in the sale prices of all products sold via www.feelthelotus.com.
 
 
I created a new order, can I change my order?

In your orders via www.feelthelotus.com, if your order has not yet been delivered to cargo, you can provide an update.
 
 
Can I change the delivery address of my order?
Check whether your order has been shipped or not. If the product you ordered has not been delivered to cargo, you can change the delivery address.
 
 
The product I want to buy is sold out, will it be up for sale again?
Due to the constant refurbish of our stocks, the products are put on the market again as long as the season is not over.
 
 
How should I clean my products?

Due to the fact that www.feelthelotus.com products are produced from sensitive and technological fabrics, it should be cleaned according to the washing and drying instructions on each product.
 

Shipping / Transportation

When will I receive my order?
The next day, your orders in Istanbul will be delivered to you by Bolt. Within 1-3 working days, your orders outside of Istanbul are delivered by Yurtiçi. 
 
 
How can I find out whether my order has been shipped or not?
You can track your order status on my order details page on the site.
 
 
Is there anything to which I should pay attention while receiving the product when cargo brings?
Yes. Damage to products may occur due to cargo during shipping by cargo. Therefore, you should pay attention to whether there is any crush, tear and wetness on the package while receiving the product. When there is such a situation, you should not receive the cargo and make the cargo authority take a statement down.
 
 
The cargo had arrived, but it couldn't find me at home, how can I reach the product?
In the case that you are not present at the stated address, the time interval during which your order will be delivered to you will be informed via SMS for your orders within the province of Istanbul. Before your order arrives, it is confirmed whether you are at home at that time by also Bolt employees. For your orders outside of Istanbul, if you are not present at the stated address, the product you have ordered will be delivered to the closest cargo branch to your address. It is kept in the branch for 3 days. You can receive the product with your ID number by going to the cargo branch. The products not received within 3 days are sent back to our company.
 

Return & Exchange

How long would it take to refund when I cancel the order?

When you cancel the order or return the product, within 7-10 working days from the receipt of the product to us depending on your bank, your money will be refunded.
 
 
In how many days can I return the product I bought?

Within 14 days from the date you receive the product, you can return it. For detailed information, you can visit www.feelthelotus.com/iptal-iade-kosullari.

 

What should I do if product I ordered comes in the wrong size, color or model?

If the product is in the size, model or color different from the one you ordered, you can return or exchange.

 

What should I do if the product I received is defective?

If you send the product to us before the return period is exceeded, the refund will be made after the necessary transactions. If we have the same product in our stocks, you will be notified so that you can create a new order.